Exchange / Return

All Sellers listed on thevisto.com("Website") and Visto App have quality Team and they are solely responsible for checking defects and do packaging before shipping any product to Customer. Our team works hard to make sure that there is no defect in our Articles. However it may so happen due to some reason you would like exchange the product please follow these guidelines
1. Return Policy

  • “Please note that all return and exchange policies are specific to each seller, and the seller is solely responsible for managing and processing returns or exchanges according to their policy.”

  • Items must be unused, not altered and unwashed for hygiene reasons.
  • Products should be with tags intact. Items without original tags will not be accepted.
  • Return/Exchange requests must be raised within 2 days of receiving the product.
  • Opening video of product is must to verify any claims
  • Approved return/exchange requests will have the product picked up within 5-7 days. In case pick up facility is not available by third party provider you will have to arrange the pick up yourself.
  • Products bought during sales are non-refundable.
  • If the product or packaging is damaged, take pictures and video and refuse the package and email contactus@rajsiposhak.com with your Order ID. After thorough examination if product is found damaged a replacement will be issued at no additional cost.
  • Shipping and COD charges are non-refundable.
  • For damaged/incorrect/incomplete orders, email contactus@rajsiposhak.com within 48 hours of receiving the order with your Order ID and an video of the defect/item. A replacement or refund will be issued after pickup.
  • Products must pass a quality check after being received with tags.
  • If pickup service is unavailable at your location, you must self-ship the product. A maximum of 100 INR will be issued as a discount coupon for reverse shipping which can be used in your next purchase.
  • In case of returns being accepted, return process will be completed within 7-14 working days
    Refunds will be initiated and credited to the original source of payment within 7-14 working days
  • Include order details and complete shipping address on the return packet:
    • Order Number
    • Name used while placing the order
    • Please take a proper video of product at the time of opening it. It will help us to determine if any claim is genuine or not.